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How can we help?

If you have any questions regarding our products or an order, please fill out the Contact us form below and we’ll get back to you as soon as possible.

Dear customer,

Please note that you can contact us by phone at 1-888-794-1420 or via chat between 9 am and 5 pm EST. Note that we are currently experiencing longer wait times than usual and we are working hard to improve the wait time.

We thank you for your patience.

RMA Requests

Having an issue with a product? Need to make a return? Please visit our RMA Request Form to start an RMA request.

We’re for staying in touch

Looking for support regarding your enquiry? For a quick and simple way to get an answer to your question, we recommend you use our fully developed FAQ which covers a wide variety of topics including shopping at Discount Hydro, services, and shopping online, just to name a few.

We have important updates on Stock Check and Availability! See our detailed FAQ here, you may find the answer you are looking for before you decide to contact us!

Looking to check the status of online your order? We have a convenient Track and Trace option which will let you do just that!

To ensure we remain accessible and open to the many, there are several ways to join us

Contact Us by: Phone, Email or live chat.

Contact us

Before you contact us, did you know that you can track and manage your order on your own?

Track and manage your order

Looking to check the status of your online order?
Want to know the details of your order?
Want to reschedule your delivery or cancel your order?
You can do it yourself with our Self-Serve Portal, by logging in to your account online you can take action you want!

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Tell us how we’re doing. Select the appropriate feedback option (we read everything, but can’t always respond):

Q & A

why does the cart not calculate shipping rates to Melville, Sk Jacqui asked on March 24, 2023

we have just tried and the calculator and it's working. Please be sure you input a postal code to allow the calculator to work. Please let us know what you would like and our team would be happy to get you a quote if needed thanks.

Discount Hydroponics answered on March 27, 2023 store manager
(0) (0)

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jeremiah johnson
Verified ownerVerified owner
5/5

Good service fast delivery and great product, thank you

4 weeks ago
Erneil
Verified ownerVerified owner
5/5

I’ve been using the Mountain Air Carbon Filter for years, excellent product, great price from Discount Hydro…at this price, I should really buy another unit for future use.

2 months ago
Anonymous
Verified ownerVerified owner
5/5
2 months ago
Anonymous
Verified ownerVerified owner
5/5
2 months ago
Francis
Verified ownerVerified owner
5/5

Clean product brand new nothing better on the web.
Let's Goooo and I buy again

3 months ago

This Post Has 2 Comments

  1. Jacqui

    why does the cart not calculate shipping rates to Melville, Sk

    1. Discount Hydroponics

      we have just tried and the calculator and it’s working. Please be sure you input a postal code to allow the calculator to work. Please let us know what you would like and our team would be happy to get you a quote if needed thanks.

Comments are closed.