Contact Us

How can we help?

If you have any questions regarding our products or an order, please fill out the Contact us form below and we’ll get back to you as soon as possible.

Dear customer,

Please note that you can contact us by phone at 1-888-794-1420 or via chat between 9 am and 5 pm EST. Note that we are currently experiencing longer wait times than usual and we are working hard to improve the wait time.

We thank you for your patience.

RMA Requests

Having an issue with a product? Need to make a return? Please visit our RMA Request Form to start an RMA request.

We’re for staying in touch

Looking for support regarding your enquiry? For a quick and simple way to get an answer to your question, we recommend you use our fully developed FAQ which covers a wide variety of topics including shopping at Discount Hydro, services, and shopping online, just to name a few.

We have important updates on Stock Check and Availability! See our detailed FAQ here, you may find the answer you are looking for before you decide to contact us!

Looking to check the status of online your order? We have a convenient Track and Trace option which will let you do just that!

To ensure we remain accessible and open to the many, there are several ways to join us

Contact Us by: Phone, Email or live chat.

Contact us

Before you contact us, did you know that you can track and manage your order on your own?

Track and manage your order

Looking to check the status of your online order?
Want to know the details of your order?
Want to reschedule your delivery or cancel your order?
You can do it yourself with our Self-Serve Portal, by logging in to your account online you can take action you want!

Feedback

Tell us how we’re doing. Select the appropriate feedback option (we read everything, but can’t always respond):

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chris
5/5

Hortilux is the best in the business for sure never have any issues using their products

1 month ago
Jenny
5/5

Great kit for my new trim room order arrived quickly and works as expected

2 months ago
Maurice
4/5

A bit hard to program at first but a great unit overall

2 months ago
Tammy
5/5

Sulphur based products such as this have always worked well for me to get rid of the mold. The pricing also influenced me to keep buying from discount hydro thanks again for the tremendous customer service.

2 months ago
chris
5/5

Great price for this unit works well thanks Discount

2 months ago